Havaianas – FAQ (English Version)
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Discover, American Express, PayPal, and Apple Pay.
Q: When will I be charged?
A: Your card is authorized at checkout, but you are only charged when your order ships.
Q: Can I cancel or modify my order?
A: No, once an order is placed, it cannot be changed or canceled.
2. Shipping
Q: What shipping options are available?
A: Options typically include:
- Standard Shipping (about 7–11 business days)
- Expedited Shipping (about 3–6 business days)
Q: How long does order processing take?
A: Orders are processed within 2–4 business days before shipping.
Q: Do you offer free shipping?
A: Yes, free shipping is usually available on orders above a certain amount (e.g., $50 in the U.S.).
Q: Do you ship internationally?
A: Shipping availability depends on region; currently shipping is mainly within the U.S. (Canada availability may be limited).
Q: Can you ship to a PO Box?
A: Yes, but only via USPS.
3. Returns & Refunds
Q: What is your return policy?
A: Items can be returned within 30 days if they are unworn and have original tags attached.
Q: How long does a refund take?
A: Refunds are processed after inspection and may take 1–2 weeks depending on your bank.
Q: Do you offer exchanges?
A: No direct exchanges. You must return the item and place a new order.
Q: Are shipping costs refundable?
A: No, original shipping fees are not refunded.
Q: Can I return items bought from other stores?
A: No, returns are only accepted for purchases made on the official website.
4. Sizing & Products
Q: How do I choose the right size?
A: Havaianas uses Brazilian sizing, which differs from US/EU sizes. Refer to the size chart for guidance.
Q: Do you restock items?
A: No, backorders are not available. Check the website for current availability.
5. Taxes & Duties
Q: Do you charge sales tax?
A: Yes, sales tax is applied where required.
Q: Are there duties for international orders?
A: Yes, duties and taxes may apply depending on the destination.
6. Account & Support
Q: How can I track my order?
A: You can track your order through the order status page using your confirmation details.
Q: How can I contact customer service?
A: You can contact support via email or through the website’s contact page.
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